Frequently Asked Questions

  • Not at all! It takes strength, courage, and vulnerability to ask for help when you need it. Sometimes we get stuck in the day to day and develop patterns that while effective in the moment are no longer helpful. My role is to walk along side you as you get unstuck and find new patterns that help you interact in ways that you would like.

  • Unfortunately I have to give the typical therapist response to this question, it depends. Everyone comes to therapy for different reasons, but for most people these stressors did not just occur overnight. Carving into wood is often easier than sanding it back out. Working through weeks, months, or years of the same stressors/patterns takes time. While this does not mean you will be in therapy forever it also means you probably will be here for longer than two or three weeks.

  • Therapy can be effective when you go alone especially when you are working through trauma. However, as systemic therapists we find the most effective change occurs when we get the whole system into therapy. It is harder to maintain change when you enter back into the same environment with unchanged negative interaction patterns.

  • Kristin currently accepts Cigna, Aetna, UnitedHealthcare, and other Optum carriers.

    Student therapists are not allowed to accept insurance and are thus self pay. Resilient Roots Counseling and Consulting, PLLC offers superbills to all self pay clients so that you can submit OON requests to your insurance.

  • While we will no longer accept BCBS, Resilient Roots Counseling and Consulting, PLLC is happy to provide you with a superbill to submit to your insurance for reimbursement. We cannot guarantee that your insurance will accept the superbill for reimbursement, you will want to check with your insurance provider before submitting. we have a list of questions to ask your insurance so that you can better understand your out-of-network (OON) benefits.

    • What are my OON benefits for mental health services?

    • Do I have an OON deductible?

    • Do I have an OON out of pocket max?

    • What CPT codes are accepted for OON benefits?

    • What diagnoses are accepted for OON benefits?

  • Dr. Kristin Ross:

    • 50 min Family, Relational, or Individual Therapy- $195

    • 80 min Family, Relational, or Individual Therapy- $293

    Jessica Flanagan:

    • 50 min Family, Relational, or Individual Therapy- $100

    • 80 min Family, Relational, or Individual Therapy- $150

    Taylor Ross:

    • 50 min Family, Relational, or Individual Therapy- $50

    • 80 min Family, Relational, or Individual Therapy- $75

    Student Therapists:

    • 50 min Family, Relational, or Individual Therapy- $45

    • 80 min Family, Relational, or Individual Therapy- $62

    Payment

    Payment is due at the scheduled time of service. Resilient Roots Counseling and Consulting, PLLC accepts Cash, Credit/Debt Card, Check, or FSA/HSA.

  • Sliding scale sessions may be available with Jessica Flanagan and Taylor Ross. Please visit Open Path to find out about their availability.

  • Notice to Consumers – Texas Mental Health Services

    In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help clients understand their rights and available resources.

    Access to Health Care Records
    Clients of Resilient Roots Counseling and Consulting PLLC have the right to request a copy of their mental health records. Requests may be submitted in writing to your treating clinician or to the practice administrative team, directly via email or mail. Records are provided in accordance with Texas law and applicable privacy regulations.

    If you have questions about accessing your records, please contact our office for assistance.

    Licensing & Consumer Resources
    Licensed mental health professionals at Resilient Roots Counseling and Consulting PLLC are regulated by the Texas Behavioral Health Executive Council (BHEC).

    Information regarding licensure and professional standards may be found at: https://bhec.texas.gov/contact-us/

    Consumers may also file complaints with the Texas Office of the Attorney General – Consumer Protection Division at: https://www.texasattorneygeneral.gov/consumer-protection